Shipping & Returns

Shipping & Returns

Delivery Pricing

At Polysil, we strive for a fair delivery pricing structure. Our shipping costs are worked out by the gross weight of the order to your location. Please bear in mind that Highlands and Islands, European destinations and other International rates are more costly than UK Mainland delivery charges, and may be costed separately.

All products listed on our website have a weight, and therefore a shipping cost, listed. This means you know exactly how much you will be paying for delivery prior to committing to buy.

For large, heavy orders which vary between hazardous and non hazardous items, the delivery charge may display an incorrect figure. Should the delivery charge amount displayed not correctly reflect the true cost of delivery, we will contact you giving details of correct delivery charges. For customers who wish to order large quantities of items, please contact us before placing your order for accurate delivery charges.

While we always endeavour to display the correct delivery charge, Polysil Shop will not be held responsible for any errors in delivery charges which are incorrectly shown or charged. Where a difference in the delivery charge occurs, Polysil Shop will automatically issue a refund if the customer has been over charged. Where the error in delivery charges results in delivery being under charged, we will contact the customer to discuss the correct delivery charge amount, or issue a full refund and cancellation of the order.

Please note: due to factors beyond our control, all delivery charges are subject to change without prior notice.

Items under 2kg are usually dispatched with Royal Mail.

Anything over 2kg is sent via a tracked courier service with insurance. We can provide you with the tracking data. If you require this data, please contact us.

When orders are dispatched, we have no control over the service providers but we will endeavour to chase up late or missing packages.

We endeavour to use next day delivery services, but our providers cannot alway guarantee such time frames. Most orders are received next day, but some may take 3 to 5 days for delivery.

Please note! We close on Friday 20th December 2019 reopening on Thursday 2nd January 2020. Any orders received during this time will not be processed until we reopen on 2nd January 2020. 

Adverse weather conditions and peak shopping periods can affect delivery times.

To save on delivery we do allow local collection, which can be selected at checkout. A mutual date and time is then arranged.

Packages over 200kg are usually sent via pallet and delivery will need to be arranged in advance. Please phone us for more details.

Order Acceptance & Pricing Errors

By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form, payment completion or completing the checkout process constitutes our acceptance of your order. Should any items be incorrectly priced we will contact the customer giving the option of cancelling or confirming the orders. The order is deemed to have been accepted by ourselves at the point of dispatch.

Errors and omissions excepted.

Returns

Thanks for shopping at Polysil Shop.

If you are not entirely satisfied with your purchase, we’re here to help.

Eligible returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

You must contact us as soon as possible, for us to start the returns process.

How To Return Your Item

You must send your return items to:

Polysil Shop

Carterton Road

Hoylake

Wirral

Merseyside

CH47 4FD

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Contact Us

If you have any questions on how to return your item to us, contact us.

0151 632 4414

sales@polysil.co.uk

Sale Items

We do not refund sale items.

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